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All rent must be paid online through the resident portal. You will need a password to log in. If you have not received a portal login, please send us a message. If you do not have a bank account and wish to pay in person, you must pay by cashier’s check or money order. At no time will personal checks or cash be accepted at our office. You may also elect automatic payment by e-check. Rent paid after the 3rd of the month at 5:30 pm must be paid by cashier’s check or money order and include late fees to be accepted at our office.

Please refer to your rental agreement to find out which utilities you are responsible for. All utilities you are responsible for must be switched into your name on or before the first day you occupy your new home. See our utilities page for more information.

All mailboxes and mailbox keys are owned by the US Postal Service. To determine your mailbox number or request keys, take a copy of your lease agreement to the nearest post office. Be sure to check USPS.com to confirm you are going to the correct location. The US Postal Service will only give this information to the deeded owner or leased resident. In some cases (primarily condos) you will need to contact the HOA, whose information is listed on your lease.

Please contact the HOA of your community to request more gate remotes. Each HOA has different policies and charges different fees. Additional garage remotes can be purchased from any hardware store. These “universal remotes” can be programmed to work with any garage.

No, you are not responsible for any repairs discovered during the walkthrough. Cosmetic items will be noted on your move-in walkthrough. The landlord may fix some repair issues. If you have particular concerns about cosmetic items, please voice them before signing the lease agreement. After your first 30 days of residency, all repairs are subject to a $75 repair deductible.

You are responsible for replacing A/C filters once per month and making sure your smoke detector and carbon monoxide detector batteries are refreshed as needed. Light bulbs should be changed as needed. In most situations, yard maintenance may be required. Carpets must be cleaned at least once per year. Please refer to your individual residential lease for more information. Raysco Carpet at (702) 837-4914 offers discount pricing when you tell them Cunningham Group sent you.

All residents are required to carry enough renter’s insurance to cover themselves and their personal property. Please consult your insurance agent for specific details, then send us your policy.

In a non-emergency situation, please allow two days. If you have not heard from our office in that time, please send us a message.

30-day air filters must be changed every month. If you purchase 90-day filters, you can change them every three months. By far the biggest cause of HVAC repairs is clogged or dirty filters, and you will be charged for any repairs that result from not changing your filters.

If your rental home has carpets, you should have them professionally cleaned every year. If you have pets that soil the carpet, you are responsible for replacing the soiled pad or carpet to cure any odor. We have a strict policy on pet damage and will charge for any remediation needed to remove pet odors from our properties. Please keep your pets clean and make sure they do not soil any surfaces in the home or damage baseboards, walls or landscaping.

Please use any pest control company of your choice and send us a message within 30 days of your lease start date with the pest control company, the date of service and the amount, and our team will reply to collect your receipt and arrange your reimbursement check. Do not deduct the amount from your rent. We will reimburse up to $45 for a one-time pest spray. After that, all pest control services are to be maintained by the tenant.

Yes. Once you take possession of the property, any future landscaping issues are your responsibility to repair or maintain. Keep an eye on your yard to make sure the plants are alive and well. If you need a recommendation for a landscaper, please let our office know. If you wish to purchase landscape service with your lease, contact our office by sending a message.