Guide on How to Review Ledger and Read Owner’s Statement

REVIEWING THE LEDGER

1. Logging In to the Owners Portal & Select the Correct Date Range

Log in to your Owners Portal and select the date in the filter for the period you want to view. (Please remember that everything is processed in the following month. So, if you want to review the payments for November, you should select the dates in December.)

2. Navigating to the “My Ledger” Section

Once you have selected the date in the filter, go to My Ledger in the menu on the left. There, you also have the option to view the invoices under Documents.

3. How and When Income Appears in the Portal

It’s important to clarify how and when income appears in your portal:

● If the income comes from a booking platform (such as Airbnb): The deposit does not have a fixed date, as it depends on when the platform releases the funds. In most cases, Airbnb sends the payment on the guest’s check-in date, but the exact deposit date may vary depending on bank processing times.

● If the income comes from a tenant on a lease: The rent is usually received within the first few days of each month.

You can view the income reflected in your dashboard under the Income section.

4. Viewing Invoices Under the “Documents” Tab

To view Invoices, go to the Documents tab and all invoices will appear there.

READING THE OWNER”S STATEMENT

1. Report Period and Accounting Timeline

The first thing you will see is the report period. Please note that the accounting for a given month—for example, November—is done in the following month (December). That’s why you will see dates from the next month on the statement. In other words, the accounting is prepared and processed in the month after the actual period. Example: REPORT PERIOD: 12/01/2025 to 12/31/2025

2. Portfolio Summary Overview

Next, you will see the Portfolio Summary, which will show the below breakdown:

Previous Balance: The balance carried over from the previous period, including prior income and reserves.

Income: The total profit earned during the period.

Expenses: The total amount of expenses incurred during the period.

Management Fees: Fees charged for management services.

Total: The net amount after income, expenses, and management fees are applied.

Contributions: Funds contributed by the owner.

Draws: Payments or distributions made to the owner.

Ending Balance: The remaining balance after all income, expenses, fees, contributions, and draws have been calculated.

Portfolio Minimum: The reserve amount that is automatically withheld each month.

Unpaid Bills: Any expenses that have been recorded but not yet processed or paid. If this amount is greater than 0, there are pending expenses.

3. Expenses Breakdown by Category

Under Expenses, you will see the detailed expenses for the month, usually divided into categories such as Cleaning and Maintenance, Supplies, Utility Expenses, etc. You can see the total for each category and, at the end, the total of all expenses. Under Name, you can see the name of the vendor. Under Comments, you can see a description or the invoice number for the expense.

4. Unpaid Bills Section
You may see items listed under “Unpaid Bills” when you receive the statement. This simply means the payment has not yet been processed, but it will be completed shortly.